Sample Departure Survey

Now that the guest has stayed at your property, it is good business practice to survey that guest about their vacation experience and assess their satisfaction with the property they stayed at and the services you offer.

With paper surveys, this valuable peek at your guest's opinion is usually read once, filed in a box, and never looked at again. SurveyScout by Visual Data Systems stores surveys electronically, creating a searchable database of responses organized by property. You can easily revisit surveys and improve your guest experience based on cumulative comments and ratings.

Now, information about your customer service; housekeeping and maintenance; rental property amenities and upkeep; needed property improvements and guest comments can be managed, saved and researched in one place – saving you time and increasing your ability to increase client satisfaction and retention.

With the customizable SurveyScout Departure Survey – you receive an email report right when the guest clicks "Submit." Key staff members receive ‘alerts’ when surveys arrive with answers falling below your custom acceptable parameters. Find out immediately when guests had an issue with their vacation and be able to respond to the guest in a timely manner.

Use a property's historical record of responses to inform owners about needed improvements or see how a particular housekeeper has been graded by your clients. Electronically attach notes to a survey, so you know what actions were taken or if there are outside considerations regarding that guest experience. All of this and more is available through SurveyScout's robust reporting system.

SurveyScout is the survey tool to truly help you and your team improve the service you offer.